Repair Form
Please fill in the form below as accurately as possible prior to sending your AiM product for repair. If you are sending a repair from Canada or the USA click here.
In order for your repair to be allocated as quickly as possible, you will need to download and print a copy of your repair form and enclose it with your repair when you send your item back to us.
By submitting this form, I understand that some EU countries customs regulations no longer provide tax exemptions for repaired items, so I may be charged an additional fee by my customs authority upon my product returning to me, which AiM are not liable for and do not cover.
PLEASE READ
Items received without the relevant delivery label will not be processed and we cannot accept responsibility for any further delays or costs incurred.
On completion of the repair, an invoice will be emailed to you. Payment can be made via Bacs, Credit/Debit card or Paypal ( We do not accept AMEX) Warranty Repair – Our products carry a manufacturing defects warranty of 12 months from the date of purchase. The warranty does not cover mishandling, crash damage, firmware update or modification defects. Should no faults be found after diagnostic checks you will be charged our standard service cost of £45 + vat (plus delivery charge ) Your statutory rights are not affected.
Standard Repair Service – Standard repair service can take up to 21 working days. The repair service costs do not include replacement parts or diagnostic work carried out on your item. Should your item require parts these will be added to your final repair invoice. Once the item has been repaired a quote/invoice will be sent to you for payment. Aim Technologies reserve the right to dispose of any items that have been in our workshop longer than 3 months without payment.
48 Hour Repair Service – This 48-hour service is from the date the item is received in our workshop. The repair service costs do not include replacement parts. Should your item require parts these will be added to your final repair invoice. If a repair is not possible in this timeframe we will advise within 24 hours of the item being received by us. Aim Technologies reserve the right to dispose of any items that have been in our workshop longer than 3 months without payment.
Shipping – We ship items via DHL( costs include insurance and next day delivery ) Tracking information will be available once the item is shipped. Aim Technologies cannot be responsible for any delays by DHL. We cannot accept responsibility for any delays incurred by our couriers.
Shipping Costs :
£10 + vat ( includes England and Scotland (excl Highlands and Islands)
£20 + vat ( includes N.Ireland, Republic of Ireland, Scottish Highlands and Islands, Channel Isles, Isle of Man, Isle of Wight) This will be a 2-day delivery service.
£35 + vat (Europe) £50 + vat ( Rest of the World)